How Your Order Comes to Life
Good things are worth the wait.
Order Processing
Made for you, after you order
• Each product is carefully handcrafted upon order, ensuring optimal quality and peak condition for you. Orders are processed within 3-5 working days.
• Once your order has been processed, you will receive a confirmation email with tracking details.
• Orders are dispatched on Monday & Thursday
• Please ensure your shipping address is correct at checkout, as we cannot make changes once an order is placed.
Shipping
Getting it to you
• We offer standard shipping options, either direct to your door or to a Pudo collection point. Shipping times may vary based on your location and selected method.
• You also have the option to arrange your own courier for collection. A date and time for pickup will be provided once your order has been processed.
• Once shipped, delivery times depend on the carrier and your location. Estimated delivery timeframes are provided at checkout.
• Full Moon Beauty is not responsible for delays caused by the carrier, weather, or any other unforeseen circumstances.
Returns & Exchanges
Something wrong?
• Due to the nature of our products, we do not accept returns or exchanges for hygiene and safety reasons.
• If your order arrives damaged or incorrect, please contact us at fullmoonbeautysa@gmail.com immediately upon receiving your order with photos of the issue, and we will assist you.
• Refunds or replacements are issued at our discretion for defective or incorrect items.
Disclaimers:
Some important things to note.
Disclaimers:
• Our products are handcrafted using natural ingredients. Variations in color, texture, or scent are normal and do not affect quality.
• Due to the nature of our ingredients, results may vary for each individual. We recommend consistent use for at least 3 months to achieve optimal results.
• Always perform a patch test before use. If irritation occurs, discontinue use immediately.
• Our products are not intended to diagnose, treat, cure, or prevent any medical conditions. If you have allergies or sensitivities, consult a healthcare professional before use.
• Full Moon Beauty is not responsible for any individual reactions to our products.
For any questions or concerns, please reach out to us at fullmoonbeautysa@gmail.com